Return & Exchange policy

At Kalpkaaya by sheetal lyall, all of our products are made to order and customized according to each client’s measurements and specifications. Because of this, we do not offer returns, exchanges, or refunds once an order has been confirmed and processed.

No Returns or Exchanges

Since every item is specially crafted to your provided measurements and requirements:

We do not accept returns or size exchanges.
Orders cannot be canceled but minor modifications can be done once production has begun.
We offer a one-time alteration free of charge in case of any minor fit or sizing issues. Just let us know within [48 hours / 3 days] of trying your outfit, and our team will gladly assist you. We’re committed to making it right for you and ensuring you’re happy with your purchase.

We kindly request that you review all measurements and order details carefully before confirming your purchase.

Defective or Damaged Items

In the rare case that you receive an item with a manufacturing defect or damage:

Please contact us within [48 hours / 3 days] of delivery.
Provide clear photos and a description of the issue.
Our team will carefully review and verify the concern.

After proper verification, our team will look into the matter and assist you in resolving the issue appropriately. This may include repair, alteration, or another suitable solution at our discretion.